Connection Expired

Description of Problem:

B&E Internet Banking uses cookies to control session time-limits. If a client's browser or third party security product is blocking cookies, the client will receive the "Connection Expired" page, as soon as they enter their username, password and date of birth and click on the "sign-on" button.

Known Affected Systems:

This problem will affect any client system where cookies are being blocked by either their web browser or security software.

Solution:

The following solution is for clients using a Windows based computer and accessing the internet with Internet Explorer.

To change the security settings in Internet Explorer do the following:

  • Open Internet Explorer;
  • Open the tools menu from the menu bar at the top of Internet Explorer;
  • Click on the security tab, and at the bottom of the security settings page will be a slider, which may say its set to high, if it is move the slider down so it is set to medium.

If it's set to "custom" click on the custom level button, another screen will open up, at the bottom of that page will be an option to "reset to custom settings", select medium and click reset, a warning will popup, click on "yes" to change settings for this zone, click OK and now you should be back at the security section. Now click on the button "default level" and the slider will appear at medium, if not just slide it down to medium.

Now select the "privacy" tab, and set the slider to medium-high, click OK.


Number Pad Does Not Display to Enter Date of Birth

Description of Problem:

When attempting to enter date of birth, number pad does not appear or appears with only question marks, instead of numbers.

Known Affected Systems:

This problem will affect systems with Cookies or JavaScript disabled.

Solution:

To ensure JavaScript is enabled within Internet Explorer, please complete the following:

  • Open Internet Explorer;
  • Look for the House, Star and Cog in the top right hand corner, click the Cog and then click Internet Options.
  • Click the Security Tab.
  • Click Reset all zones to default level and click Apply.
  • Restart Internet Explorer.

To ensure cookies are enabled, please complete the following:

  • Open a new Internet Explorer window.
  • Look for the House, Star and Cog in the top right hand corner, click the Cog and then click Internet Options.
  • Click the Privacy Tab, Ensure the setting is on Medium.
  • Click on Advanced and ensure Override cookie handling is unticked.
  • Close all Internet Explorer windows and then attempt to log into Internet Banking.

Alternative Solution

  • Open a new Internet Explorer window.
  • Look for the House, Star and Cog in the top right hand corner, click the Cog and then click Internet Options.
  • Click the Security Tab, Click Trusted Sites and then click the Sites button.
  • Under Add this website to the zone: type *.b-e.com.au and click Add, then click the Close button.
  • Close all Internet Explorer windows and then attempt to log into Internet Banking.

Unable to Download Transaction Files

Description of Problem:

Clients are unable to download transaction files from the B&E Ltd Internet Banking site due to their security settings.

Known Affected Systems:

This problem affects systems set with high security or with pop ups blocked.

Solution:

  • Open Microsoft Internet Explorer;
  • Go to the "Tools" - "Internet Options..." menu at the top;
  • Select the "Security Tab";
  • Highlight the "Trusted Sites" option at the top by clicking on it;
  • Click the "Sites..." button to add a new site to the trusted sites list;
  • Add the B&E Internet Banking Site to the list of trusted sites, ensure you type it exactly as follows: https://ibank.b-e.com.au;
  • Select "OK" then "OK" again to be taken back to Internet Explorer.

Users may also need to disable pop-up blocking or include the above site in the 'Exceptions' list under 'Settings', while on our internet banking site.

Another useful tip is to hold down the 'ctrl' key when clicking 'Select' to download transactions.


 

Internet Banking Printing Appears Small

Description of Problem:

Transactions from Internet Banking appear small when printed, this is usually because the web browser has the ‘Shrink to fit Page Width’ setting enabled.

Known Affected Systems:

This problem may affect systems using Internet Explorer or Firefox web browsers.

Solution:

Internet Explorer Users:

  • Right click in the middle of the page to print and choose Print Preview. 
  • At the top of the Print preview screen click the dropdown box which says Shrink To Fit and choose 100%. 

Firefox Users:

  • Open a fresh Firefox browser window.
  • Click the menu button (3 lines) in the top right hand section of the browser window and then click the Print button.  
  • On the Print Page ensure the Scale is set to 100%, then click the Page Setup… button. 
  • In the Page Setup window ensure the scale is 100% and the Shrink to fit Page Width is unticked.
  • Click the OK button.

 

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