09 January 2013

Wednesday 9 January 2013

Tasmanian Bushfires – B&E pledges support for the community and clients

B&E Personal Banking has today pledged to help Tasmanians find a way forward as they come to terms with the bushfire crisis that continues to unfold.

B&E CEO Paul Ranson said the company was implementing a number of initiatives to assist the community and B&E clients who have been affected by the crisis.

“As a way of showing our immediate support, B&E has today pledged $20,000 to the Red Cross Bushfire Appeal,” Mr Ranson said. “We would also encourage the Tasmanian community to support the Appeal by donating directly to the Red Cross online at www.redcross.org.au or by calling 1800 811 700.

"Alongside this, B&E is working hard to identify clients in the affected areas to check their welfare and to see how we can assist and support them through this crisis right now, and in the weeks and months ahead,” Mr Ranson said.

Specific financial initiatives include hardship provisions for loan clients which can enable deferral of loan repayments and consideration of loss of income as a direct result of the bushfires, along with waiving of penalties for clients who need to access term deposit or investment funds ahead of maturity.

“Individual circumstance will naturally vary, and our commitment is to help people find a way forward,” Mr Ranson said. “We encourage clients who have been impacted to contact us as soon as possible by calling 1300 306 716 or visiting their local B&E branch.

“Our insurance partner, CGU Insurance, is also actively taking all necessary steps to support B&E clients as they come to terms with the devastation caused by the fires. CGU’s first priority is to assist clients with their immediate needs such as temporary accommodation and other emergency assistance,” Mr Ranson said.

“We are encouraging any impacted clients with CGU insurance to make immediate contact and lodge a claim by contacting the 24-hour CGU Claims hotline on 13 24 80.”

To assist clients in making claims, a CGU Claim Lodgement Checklist is available. The Checklist provides a guide to important information you need to have on hand when making a claim and can speed up the claims process.

Helpful resources and community information

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CGU Claim Lodgement Checklist
Finding your way through economic hardship
Red Cross Tasmanian Bushfire Appeal
CGU Insurance
Tasmania Police Alerts
Tasmania Fire Updates

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